/* TORIBIO v12 · capa visual exclusiva del chat (no modifica el panel de Gestión) */
:root{
   --blue:#0072bc;--blue-dark:#075180;--navy:#12334b;--green:#72c943;
   --orange:#f59b12;--line:#dae6ee;--muted:#627a8c;--soft:#f7fafc;
   --toribio-viewport-height:100dvh;
 }
 *{box-sizing:border-box}
 html,body{margin:0;width:100%;min-height:100%;overflow-x:hidden}
 body{font-family:Roboto,Arial,sans-serif;color:var(--navy);background:#f1f6fa}
 button,input{font:inherit}button{cursor:pointer}a{text-decoration:none;color:inherit}
 button:focus-visible,input:focus-visible,a:focus-visible,.chat-body:focus-visible{outline:3px solid #f59b12;outline-offset:2px}
 .bi{line-height:1}
 .visually-hidden{position:absolute!important;clip:rect(0,0,0,0);clip-path:inset(50%);height:1px;width:1px;overflow:hidden;white-space:nowrap}
 
 /* Encabezado simplificado: marca municipal a la izquierda, Toribio a la derecha */
 .ribbon{height:5px;background:linear-gradient(90deg,#0072bc 0 56%,#72c943 56% 77%,#f59b12 77%)}
 .site-top{background:#fff;border-bottom:1px solid #e4edf3}
 .site-inner{height:70px;width:min(1350px,calc(100% - 44px));margin:auto;display:flex;align-items:center;justify-content:space-between;gap:20px}
 .muni-mark{display:flex;align-items:center;gap:11px;min-width:0}
 .muni-mark:hover{text-decoration:none}
 .muni-mark img{height:45px;width:45px;object-fit:contain;flex-shrink:0}
 .muni-title{min-width:0;display:grid;gap:2px}
 .muni-title strong{font-size:15px;font-weight:800;color:#075585;line-height:1.16}
 .muni-title small{font-size:11px;font-weight:500;color:#687f91}
 .site-toribio{display:flex;align-items:center;gap:9px;white-space:nowrap;color:#126193;font-size:13px;font-weight:700}
 .site-toribio img{height:41px;width:41px;border:1px solid #d9e9f3;border-radius:50%;background:#f3faff;object-fit:cover}
 
 /* Dos columnas: presentación compacta, chat protagonista */
 .shell{width:min(1350px,calc(100% - 44px));margin:17px auto 0;display:grid;grid-template-columns:minmax(365px,.87fr) minmax(0,1.65fr);grid-template-rows:minmax(0,1fr) auto;align-items:stretch;column-gap:18px;row-gap:9px}
 .intro-panel{min-width:0;position:relative;overflow:hidden;isolation:isolate;display:flex;flex-direction:column;padding:clamp(22px,2.7vw,36px);border-radius:22px;background:linear-gradient(160deg,#08436f 0%,#0072bc 73%,#0783c2 100%);box-shadow:0 14px 38px #133e5c13;color:white}
 .intro-panel:before{content:"";position:absolute;right:-160px;top:-130px;width:350px;height:350px;border:55px solid #ffffff0d;border-radius:50%;z-index:-1}
 .intro-glow{position:absolute;right:-80px;bottom:-140px;width:290px;height:290px;border-radius:50%;background:#72c94323;filter:blur(12px);z-index:-1}
 .intro-overline{display:flex;align-items:center;gap:9px;margin:0 0 clamp(16px,3vh,28px);font-weight:700;letter-spacing:1.1px;color:#dbf4ff;font-size:11px}
 .intro-dot{width:8px;height:8px;border-radius:50%;background:#9bea72;box-shadow:0 0 0 4px #9bea7228;flex-shrink:0}
 .intro-identity{display:flex;align-items:center;gap:13px;margin-bottom:18px}
 .intro-avatar{width:66px;height:66px;flex-shrink:0;overflow:hidden;border-radius:20px;border:3px solid #ffffffc2;background:#fff;box-shadow:0 10px 24px #0429433e}
 .intro-avatar img{width:100%;height:100%;object-fit:cover}
 .intro-hello{font-size:14px;line-height:1.25;color:#e6f4fd;font-weight:500;margin:0}
 .intro-panel h2{font-size:clamp(23px,2vw,30px);letter-spacing:-1px;line-height:1.12;margin:0 0 15px;font-weight:800;white-space:nowrap}
 .intro-panel h2 em{font-style:normal;color:#b6eb76}
 .intro-description{max-width:360px;font-size:14px;font-weight:400;line-height:1.55;color:#e6f4fb;margin:0 0 24px}
 .intro-steps{display:flex;flex-wrap:wrap;gap:8px}
 .intro-steps>div{display:inline-flex;align-items:center;gap:7px;padding:10px 12px;border:1px solid #ffffff38;background:#ffffff11;border-radius:11px;font-size:12px;font-weight:500;color:#f5fcff}
 .intro-steps i{font-size:15px;color:#c3edac}
 .intro-footer{display:flex;align-items:center;gap:8px;margin-top:auto;padding-top:19px;color:#d6eefa;font-size:11px;font-weight:400}
 .intro-footer i{font-size:15px;color:#b9ee8e}
 
 /* Contenedor: solo los mensajes se desplazan, nunca el formulario */
 .chat-card{height:clamp(430px,calc(100dvh - 134px),930px);min-width:0;min-height:0;display:flex;flex-direction:column;overflow:hidden;border-radius:22px;border:1px solid #d7e6f0;background:#fff;box-shadow:0 14px 45px #173d5a14}
 .chat-head{flex:0 0 auto;min-height:69px;padding:13px 20px;display:flex;align-items:center;justify-content:space-between;gap:12px;background:linear-gradient(112deg,#075081,#0072bc 72%,#1686c1);color:#fff}
 .head-brand h1{font-size:23px;font-weight:800;line-height:1.15;letter-spacing:-.45px;margin:0 0 3px}
 .head-brand p{font-size:12px;font-weight:400;line-height:1.25;color:#dceffa;margin:0}
 .head-status{display:flex;align-items:center;gap:8px;flex-shrink:0;color:#effff0;font-size:12px;font-weight:500}
 .status-dot{width:8px;height:8px;border-radius:50%;background:#8de782;box-shadow:0 0 0 4px #8de78236}
 .head-status button{height:37px;width:37px;border:1px solid #ffffff6b;color:#fff;background:#ffffff1b;border-radius:10px;display:grid;place-items:center;font-size:16px;margin-left:8px}
 .head-status button:hover{background:#ffffff30}
 .chat-sub{display:flex;align-items:center;gap:8px;flex:0 0 auto;padding:9px 19px;background:#f6fafc;border-bottom:1px solid #e5edf3;color:#688092;font-size:12px;font-weight:400}
 .chat-sub i{color:#0b7cbb}
 .chat-body{position:relative;flex:1 1 0;min-height:0;max-height:none;overflow-y:auto;overflow-x:hidden;overscroll-behavior:contain;scroll-behavior:auto;padding:21px clamp(16px,3vw,34px) 24px;background:#fcfdff;scrollbar-width:thin;scrollbar-color:#c3d7e6 #f8fbfe}
 .chat-body::-webkit-scrollbar{width:7px}.chat-body::-webkit-scrollbar-thumb{border-radius:20px;background:#c3d7e6}
 
 /* Mensajes inspirados en la legibilidad del video, con identidad Maipú */
 .msg{display:flex;align-items:flex-end;gap:8px;margin:0 0 18px;min-width:0;animation:appear .15s ease-out}
 .msg.user{justify-content:flex-end}
 .avatar{width:30px;height:30px;flex:0 0 30px;display:grid;place-items:center;overflow:hidden;border-radius:50%;border:1px solid #deebf3;background:#fff}
 .avatar img{width:100%;height:100%;object-fit:cover}
 .bubble{min-width:0;max-width:min(680px,88%);padding:15px 17px 12px;background:#f1f5f8;border:1px solid #edf2f6;border-radius:18px 18px 18px 6px;color:#263c4d;line-height:1.55;font-size:15px;font-weight:500;overflow-wrap:anywhere;box-shadow:0 1px 3px #08294408}
 .msg.user .bubble{max-width:80%;background:#dff1fd;border-color:#cbe6f9;border-radius:15px 15px 4px 15px;color:#145076}
 .bubble p{margin:0 0 10px;white-space:pre-wrap}.bubble p:last-of-type{margin-bottom:0}
 .bubble strong{color:#114e76;font-weight:800}
 .stamp{display:block;margin-top:10px;font-size:10px;font-weight:400;color:#7d92a2;text-align:right}
 .bot-buttons{display:flex;flex-direction:column;align-items:stretch;gap:8px;width:100%;margin-top:13px}
 .bot-buttons button{width:100%;min-height:44px;display:flex;align-items:center;justify-content:flex-start;gap:8px;text-align:left;padding:11px 14px;background:#fff;color:#056da7;border:1px solid #abd4e9;border-radius:24px;font-size:13px;font-weight:600;line-height:1.35;white-space:normal;transition:background .15s,border-color .15s}
 .bot-buttons button:hover{background:#e8f6fc;border-color:#6db9df}
 .bot-buttons button:disabled{opacity:.5;cursor:not-allowed}
 .bubble .inline-link{margin-top:12px;display:inline-flex;align-items:center;gap:9px;border:1px solid #98cae7;background:#fff;padding:11px 15px;border-radius:24px;color:#056ea8;font-size:13px;font-weight:700;overflow-wrap:anywhere}
 .bubble .inline-link:hover{background:#e8f6fc;text-decoration:none}
 .inline-form{display:grid;gap:8px;margin-top:14px}.inline-form label{font-size:13px;font-weight:700;color:#47677b}
 .inline-form input[type=file]{width:100%;min-width:0;background:#fff;border:1px solid #cbdae7;border-radius:11px;padding:10px;font-size:12px}
 .inline-form small{font-size:12px;color:#6f8598}
 .request-summary{display:grid;gap:8px;border-top:1px solid #d5e4ef;margin-top:14px;padding-top:12px}
 .sumrow{display:grid;grid-template-columns:minmax(80px,100px) minmax(0,1fr);gap:11px;font-size:13px;line-height:1.42}
 .sumrow b{color:#536f83;font-weight:600}.sumrow span{overflow-wrap:anywhere}
 .ticket{background:#fff;color:#056ca6;font-weight:800;font-size:clamp(15px,2vw,22px);letter-spacing:.1px;padding:14px 12px;margin:12px 0;border:1px dashed #91c7e7;border-radius:12px;overflow-wrap:anywhere}
 .secret{font-family:ui-monospace,Consolas,monospace;font-size:12px;padding:11px;background:#fff;border:1px solid #e0eaf2;border-radius:10px;overflow-wrap:anywhere}
 .history{border-left:2px solid #badceb;padding-left:17px;margin:15px 0 0}
 .history-item{position:relative;margin-bottom:16px;font-size:13px}
 .history-item:before{content:"";position:absolute;left:-23px;top:5px;background:#0072bc;width:9px;height:9px;border-radius:50%}
 .history-item b{display:block;font-weight:700;color:#204965}.history-item span{display:block;font-size:11px;color:#7e929f;margin-top:5px}.history-item p{font-size:13px!important;margin-top:5px!important}
 .notice{background:#fff9ed;border:1px solid #f4dbad;color:#75531a;font-size:13px;line-height:1.5;margin-top:13px;padding:11px 13px;border-radius:11px}
 .notice.ok{background:#f3fbf1;color:#386d38;border-color:#cfe6c8}
 .bot-illustration{display:flex;justify-content:center;margin-top:14px}.bot-illustration img{width:132px;height:132px;object-fit:contain;border-radius:24px;background:transparent;padding:0;border:0}
 .typing{display:flex;gap:5px;padding:3px 1px}.typing span{width:6px;height:6px;background:#92abbc;border-radius:50%;animation:pulse 1s infinite}.typing span:nth-child(2){animation-delay:.15s}.typing span:nth-child(3){animation-delay:.3s}
 
 /* Entrada siempre al alcance */
 .chat-form{flex:0 0 auto;display:grid;grid-template-columns:minmax(0,1fr) 48px;align-items:center;gap:10px;margin:0;padding:12px 17px calc(12px + env(safe-area-inset-bottom, 0px));background:#fff;border-top:1px solid #e1ebf2}
 .chat-form input{height:48px;width:100%;min-width:0;border:1px solid #cbdde8;border-radius:13px;padding:0 15px;color:#29485e;background:#fff;font-size:15px;outline:none}
 .chat-form input::placeholder{color:#8497a4}.chat-form input:focus{border-color:#0084cc;box-shadow:0 0 0 3px #0084cc18}
 .chat-form button{height:48px;display:grid;place-items:center;border:0;border-radius:13px;background:#0072bc;color:white;font-size:18px}
 .chat-form button:hover{background:#055c94}
 .quick-tabs{flex:0 0 auto;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;padding:10px 14px calc(12px + env(safe-area-inset-bottom, 0px));background:#f7fbfe;border-top:1px solid #e1ebf2}
 .quick-tabs button{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;min-height:64px;border:1px solid #d6e5ef;border-radius:16px;background:#fff;color:#0c669d;font-size:11px;font-weight:700;padding:8px 6px;text-align:center}
 .quick-tabs button i{font-size:18px;color:#0072bc}
 .quick-tabs button:hover{background:#eef8fd;border-color:#a9d3e8}
 .quick-tabs button span{line-height:1.15}
 .page-foot{grid-column:1/-1;text-align:center;color:#698094;font-size:11px;font-weight:400;line-height:1.4;padding:0 8px 11px}
 .demo-banner{padding:7px;background:#fff9e9;color:#7b520b;text-align:center;font-weight:700;font-size:11px}
 @keyframes pulse{50%{opacity:.32;transform:translateY(-2px)}}
 @keyframes appear{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}
 
 /* Tabla: ocultamos presentación lateral y usamos altura visual real del móvil */
 @media (min-width:951px) and (max-width:1130px){.intro-panel h2{white-space:normal}}
 @media (max-width:950px){
   .shell{display:flex;flex-direction:column;width:100%;height:calc(var(--toribio-viewport-height) - 71px);min-height:0;margin:0;gap:0}
   .site-inner{width:calc(100% - 28px);height:66px}
   .intro-panel{display:none}
   .chat-card{height:100%;min-height:0;max-height:none;flex:1 1 0;border:0;border-radius:0;box-shadow:none}
   .page-foot{display:none}
   .chat-body{padding:18px 18px 20px}
 }
 @media (max-width:600px){
   html,body{height:var(--toribio-viewport-height);min-height:0;overflow:hidden}
   .ribbon{height:4px}
   .site-inner{height:56px;width:calc(100% - 26px)}
   .muni-mark{gap:8px}.muni-mark img{width:37px;height:37px}.muni-title strong{font-size:13px}.muni-title small{font-size:10px}
   .site-toribio{font-size:12px;gap:6px}.site-toribio img{height:37px;width:37px}
   .shell{height:calc(var(--toribio-viewport-height) - 60px)}
   .chat-head{min-height:59px;padding:10px 15px}
   .head-brand h1{font-size:20px}.head-brand p{font-size:11px}
   .head-status{gap:6px;font-size:11px}.head-status button{height:34px;width:34px;margin-left:4px}
   .chat-sub{padding:8px 14px;font-size:11px}
   .chat-body{min-height:0;padding:16px 12px 14px}
   .msg{gap:6px;margin-bottom:16px}.avatar{width:27px;height:27px;flex-basis:27px}
   .bubble{max-width:calc(100vw - 64px);padding:13px 14px 11px;font-size:15px;line-height:1.52}
   .msg.user .bubble{max-width:83%}
   .bot-buttons{gap:8px}.bot-buttons button{font-size:13px;min-height:46px;padding:11px 13px}
   .stamp{font-size:10px}.sumrow{grid-template-columns:84px minmax(0,1fr);gap:9px;font-size:12px}
   .chat-form{grid-template-columns:minmax(0,1fr) 46px;gap:8px;padding:9px 12px 9px}
   .chat-form input{height:46px;font-size:16px}.chat-form button{height:46px}
   .quick-tabs{gap:6px;padding:8px 10px calc(10px + env(safe-area-inset-bottom, 0px))}
   .quick-tabs button{min-height:58px;font-size:10px;border-radius:14px;padding:7px 4px}
   .quick-tabs button i{font-size:17px}
 }
 @media (max-width:355px){.site-toribio span{display:none}.muni-title small{font-size:9px}.status-text{display:none}.bubble{font-size:14px}}
 @media (max-height:550px) and (min-width:951px){.chat-card{height:390px}}
 @media (prefers-reduced-motion:reduce){.msg,.typing span{animation:none}}
 
/* TORIBIO v14 · ajustes puntuales: logo, opciones y confirmación visual */
.muni-mark img{width:57px;height:57px}
.muni-title strong{font-weight:900}
.head-brand h1{font-weight:900;letter-spacing:.1px}
.chat-sub{font-weight:600}
.bubble{font-weight:500;line-height:1.48;padding:12px 14px 10px}
.bubble p{margin:0 0 8px}
.bubble:has(.bot-buttons){max-width:min(550px,92%)}
.bot-buttons{gap:6px;margin-top:10px}
.bot-buttons button{
  min-height:42px;padding:9px 11px;background:#fff;color:#20313f;
  border-color:#dce6ed;border-radius:12px;
  font-size:13px;font-weight:800;line-height:1.3;
  box-shadow:0 1px 2px #0d314508
}
.bot-buttons button .option-emoji{flex:0 0 23px;font-size:17px;line-height:1.2;text-align:center}
.bot-buttons button .option-label{flex:1;min-width:0;overflow-wrap:anywhere}
.bot-buttons button .option-arrow{color:#839bac;font-size:13px;flex:0 0 auto;margin-left:auto}
.bot-buttons button:hover,.bot-buttons button:focus-visible{border-color:#8dc4e8;background:#f2faff}
.stamp{display:flex;justify-content:flex-end;align-items:center;gap:5px;margin-top:7px;font-size:10px}
.msg-checks{display:inline-flex;align-items:center;color:#138cdb;font-size:14px;line-height:1}
.msg.user .bubble{color:#19394f}
.quick-tabs button{font-weight:800}
@media(max-width:950px){
  .bubble:has(.bot-buttons){max-width:calc(100vw - 60px)}
  .bot-buttons{gap:5px}
  .bot-buttons button{min-height:40px;padding:9px 10px;font-size:13px;border-radius:12px}
  .bot-buttons button .option-emoji{font-size:16px;flex-basis:22px}
}
@media(max-width:600px){
  .muni-mark img{width:44px;height:44px}
  .bubble{padding:11px 12px 9px}
  .bubble:has(.bot-buttons){max-width:calc(100vw - 57px)}
  .bot-buttons button{min-height:40px;padding:9px 10px;font-size:12.5px}
  .head-brand h1{font-size:20px}
}